Legislation – Digital Markets, Competition and Consumers Act 2024

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Introduction

Part 1
Digital Markets

Chapter 1 Overview

1 Overview

Chapter 2 Strategic Market Status

Power to designate undertaking as having SMS

2 Designation of undertaking

3 Digital activities

4 Link to the United Kingdom

5 Substantial and entrenched market power

6 Position of strategic significance

7 The turnover condition

8 Turnover of an undertaking

Procedure

9 Initial SMS investigations

10 Further SMS investigations

11 Procedure relating to SMS investigations

12 Closing an initial SMS investigation without a decision

13 Consultation on proposed decision

14 Outcome of SMS investigations

15 Notice requirements: decisions about whether to designate

16 Notice requirements: decisions to revoke a designation

17 Existing obligations

18 Designation period

Chapter 3 Conduct requirements

Imposition of conduct requirements

19 Power to impose conduct requirements

20 Permitted types of conduct requirement

21 Content of notice imposing a conduct requirement

22 Revocation of conduct requirements

23 Transitional provision relating to conduct requirements etc

24 Consultation in relation to a conduct requirement

25 Duty to keep conduct requirements under review

Enforcement of conduct requirements

26 Power to begin a conduct investigation

27 Consideration of representations

28 Closing a conduct investigation without making a finding

29 Countervailing benefits exemption

30 Notice of findings

31 Enforcement orders

32 Interim enforcement orders

33 Duration of enforcement orders

34 Revocation of enforcement orders

35 Duty to keep enforcement orders under review

Commitments relating to conduct requirements

36 Commitments

37 Duty to keep commitments under review

Final offer mechanism

38 Power to adopt final offer mechanism

39 Collective submissions

40 Final offer mechanism

41 Final offers: outcome

42 Final offer orders: supplementary

43 Decision not to make final offer order

44 Duration and revocation of final offer orders

45 Duty to keep final offer orders under review

Chapter 4 Pro-competition interventions

46 Power to make pro-competition interventions

47 Power to begin a PCI investigation etc

48 Procedure relating to PCI investigations

49 Consultation on proposed PCI decision

50 PCI decision

51 Pro-competition orders

52 Replacement of pro-competition orders

53 Duration and revocation etc of pro-competition orders

54 Consultation

55 Duty to review pro-competition orders etc

56 Commitments

Chapter 5 Mergers

57 Duty to report possible mergers etc

58 Qualifying status

59 Value of consideration

60 Content of report etc

61 Application of the duty to report etc

62 Acceptance of report

63 Delay to possible mergers etc

64 Timing of a reportable event

65 Authorisation for one person to act for another

66 Applications for review of decisions relating to mergers

67 Regulations about duty to report

68 Duty to keep compliance under review

Chapter 6 Investigatory powers etc and compliance reports

Investigatory powers etc

69 Power to require information

70 Requirement to name a senior manager

71 Power of access

72 Power to interview

73 Use of interview statements in prosecution

74 Power to enter business premises without a warrant

75 Power to enter premises under a warrant

76 Power to enter premises under a warrant: supplementary

77 Amendments to the Criminal Justice and Police Act 2001

78 Application for a warrant

79 Reports by skilled persons

80 Duty to preserve information

81 Privileged communications

82 Power of CMA to publish notice of investigative assistance

Compliance reports etc

83 Nominated officer

84 Compliance reports

Chapter 7 Enforcement and appeals

Civil penalties

85 Penalties for failure to comply with competition requirements

86 Amount of penalties under section 85

87 Penalties for failure to comply with investigative requirements

88 Amount of penalties under section 87

89 Procedure and appeals etc

90 Calculation of daily rates and turnover

91 Statement of policy on penalties

92 Monetary penalties: criminal proceedings and convictions

Offences

93 Destroying or falsifying information

94 False or misleading information

95 Obstructing an officer

96 Offences by officers of a body corporate etc

97 Offences: limits on extra-territorial jurisdiction

98 Sentences

Further enforcement provisions etc

99 Director disqualification

100 Enforcement of requirements

101 Rights to enforce requirements of this Part

102 Treatment of CMA breach decisions etc

Applications for review

103 Applications for review etc

Chapter 8 Administration etc

Administration

104 Extension etc of periods

105 Extensions: supplementary

106 Exercise and delegation of functions

Regulatory coordination and information sharing

107 Coordination with relevant regulators

108 Recommendations to the CMA

109 Information sharing

Miscellaneous

110 Power to charge levy

111 Extra-territorial application

112 Defamation

113 Consultation and publication of documents

114 Guidance

115 Protected disclosures

116 Restriction on disclosure orders

Interpretation

117 Groups

118 General interpretation

Part 2
Competition

Chapter 1 Anti-trust

The Chapter 1 and 2 prohibitions

119 Removal of requirement for agreements etc to be implemented in the UK

120 Repeal of exclusions relating to the European Coal and Steel Community

Investigations

121 Duty to preserve documents relevant to investigations

122 Production of information authorised by warrant

123 Additional powers of seizure from domestic premises

Proceedings before the Competition Appeal Tribunal

124 Standard of review on appeals against interim measures directions

125 Declaratory relief

126 Exemplary damages

Chapter 2 Mergers

127 Relevant merger situations and special merger situations

128 Fast-track references under sections 22 and 33 of EA 2002

129 Mergers of energy network enterprises

130 Mergers involving newspaper enterprises and foreign powers

131 Mutual agreements to extend time-limits: duty to make reference cases

132 Mutual agreements to extend time-limits: public interest cases

133 Publication of merger notices online

Chapter 3 Markets

134 Market studies: removal of time-limit on pre-reference consultation

135 Power to make a reference after previously deciding not to do so

136 Scope of market investigations

137 Acceptance of undertakings at any stage of a market study or investigation

138 Final undertakings and orders: power to conduct trials

139 Duty of CMA to monitor undertakings and orders

140 Taking action in relation to regulated markets

Chapter 4 Cartels

141 Production of information authorised by warrant

Chapter 5 Miscellaneous

142 Attendance of witnesses etc

143 Civil penalties etc in connection with competition matters

144 Service and extra-territoriality of notices under CA 1998 and EA 2002

145 Orders and regulations under CA 1998 and EA 2002

146 Meaning of “working day” in Parts 3 and 4 of EA 2002

Part 3
Enforcement of consumer protection law

Chapter 1 Overview

147 Overview

Chapter 2 Relevant infringements

148 Relevant infringements

149 The UK connection condition

150 The specified prohibition condition

Chapter 3 Consumer protection orders and undertakings

Enforcers for purposes of Chapter

151 Enforcers

152 Designation criteria

Applications for enforcement orders and interim enforcement orders

153 Applications

154 CMA directions to other enforcers

155 Consultation

Powers of court on application under section 153

156 Enforcement orders and undertakings

157 Enforcement orders and undertakings: enhanced consumer measures

158 Enforcement orders: requirement to pay monetary penalty

159 Interim enforcement orders and undertakings

Online interface orders and interim online interface orders

160 Applications

161 Online interface orders

162 Interim online interface orders

Undertakings and further proceedings

163 Acceptance of undertakings by enforcers

164 Undertakings under section 163: enhanced consumer measures

165 Undertakings under section 163: procedural requirements

166 Consumer protection orders or undertakings to court: further proceedings

167 Undertakings to public designated enforcers: further proceedings

168 Monetary penalties under sections 166 and 167: amount

Notification of CMA

169 Notification requirements: applications

170 Notification requirements: undertakings

171 Notification requirements: proceedings

172 Notification requirements: convictions and judgments

Jurisdiction etc

173 Appropriate court

174 Effect of orders in other parts of the United Kingdom

175 Evidence

Miscellaneous

176 Interconnected bodies corporate

177 Enhanced consumer measures: private designated enforcers

178 Substantiation of claims

179 Crown application

Chapter 4 Direct enforcement powers of CMA

Investigations

180 Power of CMA to investigate suspected infringements

Infringement notices and penalties

181 Provisional infringement notice

182 Final infringement notice

183 Final infringement notice: directions to take enhanced consumer measures

Online interface notices

184 Online interface notices

Undertakings

185 Undertakings

186 Effect of undertakings under section 185

187 Undertakings under section 185: procedural requirements

188 Provisional breach of undertakings enforcement notice

189 Final breach of undertakings enforcement notice

190 Monetary penalties under section 189: amount

Directions

191 Provisional breach of directions enforcement notice

192 Final breach of directions enforcement notice

193 Monetary penalties under section 192: amount

194 Powers of court to enforce directions

195 Substantiation of claims

196 Variation or revocation of directions

False or misleading information

197 Provisional false information enforcement notice

198 Final false information enforcement notice

Miscellaneous and appeals

199 Statement of policy in relation to monetary penalties

200 Interconnected bodies corporate

201 Record-keeping and reporting requirements

202 Appeals

Chapter 5 Monetary penalties: general provisions

203 Information to accompany orders or notices imposing monetary penalties

204 Determination of turnover

205 Power to amend amounts

206 Recovery of monetary penalties

207 Monetary penalties: further provision

Chapter 6 Investigatory powers

208 Investigatory powers of enforcers

Chapter 7 Miscellaneous

209 Powers to amend Schedule 15 and Schedule 16

210 Rules

211 Procedural requirements for making of rules

212 Guidance

213 Defamation

214 Minor and consequential amendments relating to this Part

215 Transitional and saving provision relating to this Part

216 Enforcement of requirements relating to secondary ticketing

Chapter 8 Interpretation of Part

217 Supply of goods or digital content

218 Supply of services

219 Accessories

220 Special relationships

221 Enhanced consumer measures

222 Other interpretative provisions

223 Index of defined expressions

Part 4
Consumer rights and disputes

Chapter 1 Protection from unfair trading

Introduction

224 Overview

Prohibition of unfair commercial practices

225 Prohibition of unfair commercial practices

226 Misleading actions

227 Misleading omissions

228 Aggressive practices

229 Contravention of the requirements of professional diligence

230 Omission of material information from invitation to purchase

Public enforcement

231 Public enforcement

Consumers’ rights of redress relating to unfair commercial practices

232 Rights of redress

233 Rights of redress: further provision

234 Enforcement of rights of redress

235 Relationship between rights of redress and other claims relating to prohibited practices

Inertia selling

236 Inertia selling

Offences relating to unfair commercial practices

237 Offences

238 Defence of due diligence and innocent publication

239 Offences: criminal liability of others

240 Penalty for offences

241 Time limit for prosecution

Miscellaneous

242 Powers to amend this Chapter

243 Crown application

244 Validity of agreements

Interpretation

245 Meaning of “transactional decision”

246 Meaning of “average consumer”: general

247 Meaning of “average consumer”: vulnerable persons

248 Meaning of “product”

249 General interpretation

250 Index of defined terms

Consequential amendments and transitional provision

251 Consequential amendments relating to this Chapter

252 Transitional and saving provision relating to this Chapter

Chapter 2 Subscription contracts

Introduction

253 Overview

254 Meaning of “subscription contract”

255 Excluded contracts

Duties of traders

256 Pre-contract information

257 Pre-contract information: additional requirements

258 Reminder notices

259 Content and timing etc of reminder notices

260 Arrangements for consumers to exercise right to end contract

261 Duties of trader on cancellation or end of subscription contract

Rights of consumers to cancel contract for breach

262 Terms implied into contracts

263 Right to cancel for breach of implied term

Cooling-off rights

264 Right to cancel during cooling-off periods

265 Meaning of “initial cooling-off period” and “renewal cooling-off period”

266 Cooling-off notice

Cancellation of contracts under this Chapter: further provision

267 Cancellation of subscription contract: further provision

Offence of failing to provide information about cooling-off rights

268 Offence of failing to provide information about initial cooling-off rights

269 Defence of due diligence

270 Offences by officers of a body corporate etc

271 Penalty for offence and enforcement

General and miscellaneous provision

272 Information and notices: timing and burden of proof

273 Terms of a subscription contract which are of no effect

274 Other remedies for breach by trader

275 Application of this Chapter

276 Crown application

277 Power to make further provision in connection with this Chapter

Consequential amendments

278 Consequential amendments to the Consumer Rights Act 2015

279 Other consequential amendments

General interpretation

280 Interpretation

281 Index of defined expressions

Chapter 3 Consumer Savings Schemes

282 Meaning of “consumer savings scheme contract”

283 Other defined terms

284 Excluded arrangements

285 Insolvency protection requirement

286 Insurance arrangements

287 Trust arrangements

288 Information requirements

289 Consequential amendments

290 Interpretation

Chapter 4 Alternative dispute resolution for consumer contract disputes

Interpretation of Chapter 4

291 Meaning of “ADR” and related terms

292 Other definitions

Prohibition on acting as ADR provider without accreditation etc

293 Prohibitions relating to acting as ADR provider

294 Prohibitions relating to charging fees to consumers

Exempt ADR providers

295 Exempt ADR providers

Accreditation: procedure etc

296 Applications for accreditation or variation of accreditation

297 Determination of applications for accreditation or variation of accreditation

298 Revocation or suspension of accreditations etc

299 Fees payable by accredited ADR providers

300 ADR fees regulations

301 Accreditation criteria

Enforcement of prohibitions etc

302 Enforcement notices

Provision of Information etc

303 ADR information regulations

304 ADR information directions

305 Disclosure of ADR information by the Secretary of State

306 Meaning of “ADR information” and other terms in

Involvement of other bodies in the regulation of ADR providers

307 Power to provide for other persons to have accreditation functions etc

Complaints by consumers to traders

308 Duty of trader to notify consumer of ADR arrangements etc

Consequential amendments etc and transitional provision

309 Consequential amendments etc relating to this Chapter

310 Transitional provision relating to this Chapter

Part 5
Miscellaneous

Chapter 1 Competition in connection with motor fuel

311 Provision of information about competition in connection with motor fuel

312 Penalties for failure to comply with notices under section 311

313 Procedure and appeals

314 Statement of policy on penalties

315 Offences etc

316 Penalties under section 312 and offences under section 315

317 Information sharing

318 Expiry of this Chapter

Chapter 2 Provision of investigative assistance to overseas regulators

319 Provision of investigative assistance to overseas regulators

320 Requests for investigative assistance

321 The appropriateness of providing investigative assistance

322 Authorisation of the provision of investigative assistance

323 Notifications in respect of requests for investigative assistance

324 Guidance in connection with investigative assistance

325 Amendments to other legislation

Chapter 3 Miscellaneous

326 Disclosing information overseas

327 Duty of expedition on the CMA and sectoral regulators

328 Offenders assisting investigations and prosecutions: powers of the CMA

329 Removal of limit on the tenure of a chair of the Competition Appeal Tribunal

Part 6
General

330 Interpretation

331 Data protection

332 Notices

333 Consultation

334 Financial provision

335 Minor and consequential amendments

336 Power to make further consequential provision

337 Regulations

338 Extent

339 Commencement

340 Short title

SCHEDULES

Schedule 1 Procedure relating to commitments

Schedule 2 Mergers: holding of interests and rights

Schedule 3 Power of Competition Appeal Tribunal to grant declaratory relief

Schedule 4 Relevant and special merger situations

Schedule 5 Mergers: fast-track references under sections 22 and 33 of EA 2002

Schedule 6 Mergers of energy network enterprises

Schedule 7 Mergers involving newspaper enterprises and foreign powers

Schedule 8 Acceptance of undertakings at any stage of a market study or investigation

Schedule 9 Final undertakings and orders: power to conduct trials

Schedule 10 Civil penalties etc in connection with competition investigations

Schedule 11 Civil penalties etc in connection with breaches of remedies

Schedule 12 Civil penalties: amendments relating to sectoral regulators

Schedule 13 Service and extra-territoriality of notices under CA 1998 and EA 2002

Schedule 14 Orders and regulations under CA 1998 and EA 2002

Schedule 15 Consumer protection enactments

Schedule 16 Direct enforcement enactments

Schedule 17 Investigatory powers

Schedule 18 Part 3: minor and consequential amendments

Schedule 19 Part 3: transitional and saving provisions

Schedule 20 Commercial practices which are in all circumstances considered unfair

Schedule 21 Chapter 1 of Part 4: consequential amendments

Schedule 22 Excluded contracts

Schedule 23 Pre-contract information and reminder notices

Schedule 24 Excluded arrangements

Schedule 25 Exempt ADR providers

Schedule 26 Accreditation criteria

Schedule 27 Chapter 4 of Part 4: consequential amendments etc

Schedule 28 Provision of investigative assistance to overseas regulators

Schedule 29 Duty of expedition on sectoral regulators in respect of their competition functions

Schedule 30 Minor and consequential amendments

Part 3Enforcement of consumer protection law

Chapter 4Direct enforcement powers of CMA

Investigations

180Power of CMA to investigate suspected infringements

(1)

This section applies where the CMA has reasonable grounds for suspecting that—

(a)

a person has engaged, is engaging or is likely to engage in a commercial practice that constitutes a relevant infringement, or

(b)

a person is an accessory to such a practice.

(2)

The CMA may conduct an investigation into the matter.

(3)

Where the CMA conducts an investigation, it may publish a notice which (among other things) may—

(a)

state its decision to conduct the investigation,

(b)

summarise the matter under investigation (including the industry sectors affected),

(c)

identify, so far as possible, the persons under investigation (including whether they are suspected of falling within subsection (1)(a) or (b)), and

(d)

indicate the timetable for the conduct of the investigation.

(4)

If after giving a notice under subsection (3) the CMA decides to close an investigation, the CMA must publish a notice confirming that the investigation is to be closed.

Infringement notices and penalties

181Provisional infringement notice

(1)

This section applies where—

(a)

the CMA has started an investigation under section 180 that is continuing, and

(b)

the condition in subsection (2) is met in respect of any person (“the respondent”) who is subject to the investigation.

(2)

The condition in this subsection is met in respect of the respondent if the CMA has reasonable grounds to believe that—

(a)

the respondent has engaged, is engaging or is likely to engage in a commercial practice constituting a relevant infringement (“the infringing practice”), or

(b)

the respondent is an accessory to such a practice.

(3)

The CMA may give to the respondent a notice under this section (a “provisional infringement notice”).

(4)

A provisional infringement notice must—

(a)

set out the grounds on which it is given, including the respondent’s acts or omissions giving rise to the CMA’s belief that the condition in subsection (2) is met;

(b)

set out proposed directions for the purposes of securing that the respondent complies with subsection (5);

(c)

invite the respondent to make representations to the CMA about the giving of the notice;

(d)

specify the means by which, and the time by which, such representations must be made.

(5)

The respondent complies with this subsection by—

(a)

in the case of a respondent within subsection (2)(a), not continuing or repeating the infringing practice (where it is believed that the respondent has engaged or is engaging in that practice);

(b)

in the case of a respondent within subsection (2)(b), not consenting to or conniving in the infringing practice;

(c)

in either case, not engaging in the infringing practice in the course of the respondent’s business or another business;

(d)

in either case, not consenting to or conniving in the carrying out of the infringing practice by a body corporate with which the respondent has a special relationship (see section 220).

(6)

If the proposed directions mentioned in subsection (4)(b) include the taking by the respondent of enhanced consumer measures, the notice must state that fact and include details of the proposed measures to be taken (but section 183 applies in respect of any such proposed measures specified in a provisional infringement notice as that section applies to such measures specified in a final infringement notice).

(7)

The means specified under subsection (4)(d) for making representations must include arrangements for them to be made orally if the respondent chooses to make representations in that way.

(8)

If the CMA is considering the imposition of a monetary penalty on the respondent (see section 182(4)(b)), the provisional infringement notice must also state—

(a)

that the CMA is considering imposing a monetary penalty;

(b)

the proposed amount of the penalty;

(c)

any further factors (in addition to those provided under subsection (4)(a)) which the CMA considers may justify the imposition of the proposed penalty and its amount.

182Final infringement notice

(1)

This section applies where—

(a)

the CMA has given to the respondent a provisional infringement notice under section 181,

(b)

the time for the respondent to make representations to the CMA in accordance with that notice has expired, and

(c)

after considering such representations (if any), the CMA is satisfied that—

(i)

the respondent has engaged, is engaging or is likely to engage in a commercial practice constituting a relevant infringement, or

(ii)

the respondent is an accessory to such a practice.

(2)

The CMA may give to the respondent a notice under this section (a “final infringement notice”).

(3)

In deciding whether to give a final infringement notice the CMA must, in particular, have regard to whether the respondent has previously given an undertaking under this Chapter or Chapter 3 in respect of the acts or omissions in relation to which the final infringement notice would be given.

(4)

A final infringement notice may impose on the respondent a requirement to do either or both of the following—

(a)

a requirement to comply with such directions as the CMA considers appropriate for or in connection with the purpose of securing that the respondent complies with section 181(5) (which may include directions to take enhanced consumer measures in accordance with section 183);

(b)

subject to subsection (5), a requirement to pay a monetary penalty.

(5)

In the case of a respondent within subsection (1)(c)(i), a requirement to pay a monetary penalty may be imposed only if the CMA is satisfied that the respondent has engaged, or is engaging, in a commercial practice constituting a relevant infringement (and not in respect of a practice that the CMA is satisfied that the person is likely to engage in).

(6)

The amount of a monetary penalty imposed under subsection (4)(b) must be a fixed amount not exceeding £300,000 or, if higher, 10% of the total value of the turnover (if any) of the respondent.

(7)

A final infringement notice must—

(a)

set out the grounds on which it is given, including the respondent’s acts or omissions on account of which the notice is given;

(b)

state any further factors (in addition to those provided under paragraph (a)) which the CMA considers justify the giving of the notice;

(c)

if a penalty is imposed by the notice under subsection (4)(b), contain the monetary penalty information (see section 203);

(d)

state that the respondent has a right to appeal against the notice and the main details of that right (so far as not stated in accordance with paragraph (c)).

(8)

A final infringement notice may require the respondent to publish—

(a)

the notice;

(b)

a corrective statement.

(9)

Publication under subsection (8) must be made in such form and manner, and to such extent, as the CMA considers appropriate for the purpose of eliminating any continuing effects of the relevant infringement.

183Final infringement notice: directions to take enhanced consumer measures

(1)

Directions contained in a final infringement notice may include directions requiring the respondent to take such enhanced consumer measures as the CMA considers just and reasonable.

(2)

For this purpose, in deciding whether to require the taking of enhanced consumer measures the CMA must in particular consider whether any proposed enhanced consumer measures are proportionate having regard to—

(a)

the likely benefit of the measures to consumers,

(b)

the costs likely to be incurred by the respondent, and

(c)

the likely cost to consumers of obtaining the benefit of the measures.

(3)

The costs referred to in subsection (2)(b) are—

(a)

the cost of the measures, and

(b)

the reasonable administrative costs associated with taking the measures.

(4)

Where the respondent is required by a final infringement notice to take enhanced consumer measures, the notice may include requirements for the respondent to provide information or documents to the CMA in order that the CMA may determine if the respondent is taking those measures.

(5)

Subsection (6) applies if—

(a)

a final infringement notice requires the taking of enhanced consumer measures offering compensation, and

(b)

a settlement agreement is entered into in connection with the payment of compensation.

(6)

A waiver of a person’s rights in the settlement agreement is not valid if it is a waiver of the right to bring civil proceedings in respect of conduct other than conduct which has given rise to the final infringement notice.

Online interface notices

184Online interface notices

(1)

This section applies where the CMA is satisfied that a person has engaged, is engaging or is likely to engage in a commercial practice that constitutes a relevant infringement.

(2)

The CMA may give a notice under this section (an “online interface notice”) to—

(a)

the person that the CMA is satisfied has engaged, is engaging or is likely to engage in the commercial practice constituting the relevant infringement, or

(b)

any other person (subject to subsection (3)).

(3)

A notice under subsection (2)(b) may be given to a person who is outside the United Kingdom only if the person—

(a)

is a United Kingdom national,

(b)

is an individual who is habitually resident in the United Kingdom,

(c)

is a firm established in the United Kingdom, or

(d)

carries on business in the United Kingdom or by any means directs activities in the course of carrying on a business to consumers in the United Kingdom.

(4)

An online interface notice may contain whatever directions the CMA considers appropriate for the purpose of requiring the person to whom it is given to do, or to co-operate with another person so that person can do, one or more of the following—

(a)

remove content from, or modify content on, an online interface;

(b)

disable or restrict access to an online interface;

(c)

display a warning to consumers accessing an online interface;

(d)

delete a fully qualified domain name and take any steps necessary to facilitate the registration of that domain name by the CMA.

(5)

An online interface notice may be given to a person only if the CMA is satisfied that—

(a)

there are no other available means under section 162 or under another provision of this Chapter of bringing about the cessation or prohibition of the infringement which, by themselves, would be wholly effective, and

(b)

it is necessary for the directions contained in the notice to be given to avoid the risk of serious harm to the collective interests of consumers.

(6)

An online interface notice must—

(a)

set out the grounds on which it is given;

(b)

state that the respondent has the right to appeal against the notice and the main details of that right.

(7)

Where an online interface notice is given, the CMA may publish—

(a)

the notice, and

(b)

where known, the identity of the person who has engaged, is engaging or is likely to engage in a commercial practice which constitutes the relevant infringement.

(8)

Publication under subsection (7) must be made in such form and manner as the CMA considers appropriate for the purpose of eliminating any continuing effects of the relevant infringement.

(9)

For the purposes of subsection (3)(c), a firm is “established in the United Kingdom” if—

(a)

it is incorporated or formed under the law of a part of the United Kingdom, or

(b)

it is administered under arrangements governed by the law of a part of the United Kingdom.

(10)

In subsection (4)online interface” means any software, including a website, part of a website, an application or other digital content which—

(a)

is operated by a person (“P”) acting for purposes relating to P’s business or by a person acting in the name of, or on behalf of, P, and

(b)

is operated for or in connection with the purposes of giving access to, or promoting, the goods, services or digital content that P or another person supplies.

Undertakings

185Undertakings

(1)

This section applies where the CMA—

(a)

has started an investigation under section 180 which is continuing, and

(b)

has not given a final infringement notice or an online interface notice in relation to the matter under investigation.

(2)

The CMA may accept an undertaking under this section in connection with that matter from any person whom the CMA believes—

(a)

has engaged, is engaging or is likely to engage in a commercial practice that constitutes a relevant infringement (“the infringing practice”), or

(b)

is an accessory to such a practice.

(3)

Subsections (1) to (6) of section 164 (inclusion of enhanced consumer measures in undertakings) apply to an undertaking under this section as they apply to an undertaking under section 163(2).

(4)

An undertaking under this section is an undertaking to do one or more of the following—

(a)

in the case of an undertaking from a person within subsection (2)(a), not to continue or repeat the infringing practice (where the CMA believes the person has engaged or is engaging in the practice);

(b)

in the case of an undertaking from a person within subsection (2)(b), not to consent to or connive in the infringing practice;

(c)

in either case, not to engage in the infringing practice in the course of the person’s business or another business;

(d)

in either case, not to consent to, or connive in, the carrying out of the infringing practice by a body corporate with which the person has a special relationship (see section 220).

(5)

Where the CMA has accepted from a person an undertaking under this section

(a)

the CMA may accept from the person any such variation of the undertaking that the CMA considers appropriate for meeting the purposes for which the undertaking was given;

(b)

the CMA may release the person from the undertaking (whether on its own initiative or at the person’s request) if the CMA considers that the undertaking is no longer necessary to further those purposes.

(6)

The powers of the CMA under this section do not limit other powers of the CMA to accept, vary or release undertakings under Chapter 3.

186Effect of undertakings under section 185

(1)

This section applies where the CMA accepts an undertaking from a person under section 185 in connection with a matter that it was investigating under section 180.

(2)

The CMA may not give a final infringement notice or an online interface notice to the person in relation to the matter.

(3)

Subsection (2) does not prevent the CMA from giving a final infringement notice or an online interface notice to the person—

(a)

if and to the extent that the notice relates to anything not addressed by the acceptance of the undertaking mentioned in subsection (1);

(b)

if the CMA considers that there has been a material change of circumstances since the undertaking was accepted;

(c)

if the CMA has reasonable grounds for suspecting that a person from whom the undertaking was accepted has failed to adhere to one or more of the terms of the undertaking;

(d)

if the CMA has reasonable grounds for suspecting that information which led it to accept the undertaking was incomplete, false or misleading in a material way.

(4)

If the CMA gives a final infringement notice or an online interface notice by virtue of subsection (3)(b), (c) or (d), the undertaking is to be treated as released as from the date on which the notice is given.

187Undertakings under section 185: procedural requirements

(1)

This section applies where the CMA proposes to—

(a)

accept a material variation of an undertaking under section 185, or

(b)

release a person from any such undertaking,

and the proposed variation or release has not been requested by the person who gave the undertaking.

(2)

Before taking the proposed action mentioned in subsection (1) the CMA must—

(a)

give notice to the person under subsection (3), and

(b)

consider any representations made in accordance with the notice.

(3)

A notice under this subsection must state—

(a)

the fact that the CMA is proposing to act as mentioned in subsection (1),

(b)

the reasons for doing so, and

(c)

the means by which, and the time by which, representations may be made in relation to the proposed action.

(4)

If after considering any representations made in accordance with a notice under subsection (3) the CMA decides to take an action mentioned in subsection (1), the CMA must give notice to the person of that decision.

(5)

The reference in subsection (1)(a) to a material variation is a reference to any variation that the CMA considers to be material in any respect.

188Provisional breach of undertakings enforcement notice

(1)

This section applies where—

(a)

the CMA has accepted an undertaking from a person (“the respondent”) under section 185, and

(b)

the CMA has reasonable grounds to believe that the respondent has failed to comply with one or more of the terms of the undertaking.

(2)

The CMA may give to the respondent a notice under this section (a “provisional breach of undertakings enforcement notice”).

(3)

A provisional breach of undertakings enforcement notice must—

(a)

set out the grounds on which it is given, including the respondent’s alleged acts or omissions giving rise to the belief mentioned in subsection (1)(b);

(b)

set out proposed directions for the purpose of securing that the respondent complies with subsection (5);

(c)

invite the respondent to make representations to the CMA about the giving of the notice;

(d)

specify the means by which, and the time by which, such representations must be made.

(4)

The means specified under subsection (3)(d) for making representations must include arrangements for them to be made orally if the respondent chooses to make representations in that way.

(5)

The respondent complies with this subsection by—

(a)

in the case of a respondent within section 185(2)(a), not continuing or repeating the infringing practice (where it is believed that the respondent has engaged or is engaging in that practice);

(b)

in the case of a respondent within section 185(2)(b), not consenting to or conniving in the infringing practice;

(c)

in either case, not engaging in the infringing practice in the course of the respondent’s business or another business;

(d)

in either case, not consenting to or conniving in the carrying out of the infringing practice by a body corporate with which the respondent has a special relationship (see section 220).

(6)

If the CMA is considering the imposition of a monetary penalty on the respondent (see section 189(3)(b)), the provisional breach of undertakings enforcement notice must also state—

(a)

that the CMA is considering imposing a monetary penalty;

(b)

the proposed amount of the penalty (including whether the penalty would be a fixed amount, an amount calculated by reference to a daily rate or both a fixed amount and an amount calculated by reference to a daily rate);

(c)

any further factors (in addition to those provided under subsection (3)(a)) which the CMA considers justify the imposition of the proposed penalty and its amount or amounts.

189Final breach of undertakings enforcement notice

(1)

This section applies where—

(a)

the CMA has given to the respondent a provisional breach of undertakings enforcement notice under section 188,

(b)

the time for the respondent to make representations to the CMA in accordance with that notice has expired, and

(c)

after considering such representations (if any), the CMA is satisfied that the respondent has failed to comply with one or more of the terms of the undertaking.

(2)

The CMA may give to the respondent a notice under this section (a “final breach of undertakings enforcement notice”).

(3)

A final breach of undertakings enforcement notice may, subject to subsection (4), impose on the respondent a requirement to do either or both of the following—

(a)

to comply with such directions as the CMA considers appropriate for the purpose of securing that the respondent complies with section 188(5);

(b)

to pay a monetary penalty in respect of the failure mentioned in subsection (1)(c).

(4)

A requirement under subsection (3)(b) to pay a monetary penalty may be imposed only if the CMA is satisfied that the failure in question is without reasonable excuse.

(5)

A final breach of undertakings enforcement notice must—

(a)

set out the grounds on which it is given, including the respondent’s acts or omissions giving rise to the failure mentioned in subsection (1)(c);

(b)

state any further factors (in addition to those provided under paragraph (a)) which the CMA considers justify the giving of the notice;

(c)

if directions are given under subsection (3)(a), specify the actions to be taken by the respondent in accordance with the directions;

(d)

if a penalty is imposed under subsection (3)(b), specify the monetary penalty information (see section 203);

(e)

state that the respondent has a right to appeal against the notice and the main details of that right (so far as not stated in accordance with paragraph (d)).

(6)

The CMA may publish a final breach of undertakings enforcement notice in such manner, and to such extent, as the CMA considers appropriate.

190Monetary penalties under section 189: amount

(1)

This section applies in relation to a requirement imposed on the respondent to pay a monetary penalty under a final breach of undertakings enforcement notice.

(2)

The amount of the penalty must be—

(a)

a fixed amount,

(b)

an amount calculated by reference to a daily rate, or

(c)

a combination of a fixed amount and an amount calculated by reference to a daily rate.

(3)

The penalty must not exceed—

(a)

in the case of a fixed amount, £150,000 or, if higher, 5% of the total value of the turnover (if any) of the respondent;

(b)

in the case of an amount calculated by reference to a daily rate, for each day £15,000 or, if higher, 5% of the total value of the daily turnover (if any) of the respondent;

(c)

in the case of a fixed amount and an amount calculated by reference to a daily rate, such fixed amount and such amount per day.

(4)

In imposing a penalty by reference to a daily rate—

(a)

no account is to be taken of any days before the date on which the provisional breach of undertakings enforcement notice was given to the respondent, and

(b)

unless the CMA determines an earlier date, the amount payable ceases to accumulate on the day on which the requirements of the final breach of undertakings enforcement notice are complied with.

Directions

191Provisional breach of directions enforcement notice

(1)

This section applies where—

(a)

an enforcement direction has been given to a person (“the respondent”), and

(b)

the CMA has reasonable grounds to believe that the respondent has without reasonable excuse failed to comply with the direction (fully or to any respect).

(2)

The CMA may give to the respondent a notice under this section (a “provisional breach of directions enforcement notice”).

(3)

A provisional breach of directions enforcement notice must—

(a)

set out the grounds on which it is given, including the respondent’s acts or omissions giving rise to the belief mentioned in subsection (1)(b);

(b)

set out proposed directions for the purpose of securing that the respondent complies with the direction;

(c)

invite the respondent to make representations to the CMA about the giving of the notice;

(d)

specify the means by which, and the time by which, such representations must be made.

(4)

The means specified under subsection (3)(d) for making representations must include arrangements for them to be made orally if the respondent chooses to make representations in that way.

(5)

A provisional breach of directions enforcement notice must also state—

(a)

that the CMA is considering imposing a monetary penalty;

(b)

the proposed amount of the penalty (including whether the penalty would be a fixed amount, an amount calculated by reference to a daily rate or both a fixed amount and an amount calculated by reference to a daily rate);

(c)

any further factors (in addition to those provided under subsection (3)(a)) which the CMA considers justify the imposition of the proposed penalty and its amount or amounts.

(6)

In this Chapterenforcement direction” means a direction given in—

(a)

a final infringement notice,

(b)

an online interface notice, or

(c)

a final breach of undertakings enforcement notice.

192Final breach of directions enforcement notice

(1)

This section applies where—

(a)

the CMA has given to the respondent a provisional breach of directions enforcement notice under section 191 in respect of a suspected failure to comply with an enforcement direction,

(b)

the time for the respondent to make representations to the CMA in accordance with that notice has expired, and

(c)

after considering such representations (if any), the CMA is satisfied that the respondent has, without reasonable excuse, failed to comply with the direction.

(2)

The CMA may give to the respondent a notice under this section (a “final breach of directions enforcement notice”).

(3)

A final breach of directions enforcement notice is a notice that imposes on the respondent a requirement to pay a monetary penalty.

(4)

A final breach of directions enforcement notice must—

(a)

set out the grounds on which it is given, including the respondent’s acts or omissions giving rise to the failure mentioned in subsection (1)(c);

(b)

state any further factors (in addition to those provided under paragraph (a)) which the CMA considers justify the giving of the notice;

(c)

specify the monetary penalty information (see section 203).

(5)

A final breach of directions enforcement notice may—

(a)

vary or revoke the enforcement direction mentioned in subsection (1);

(b)

specify such other directions as the CMA considers appropriate for the purpose of securing that the respondent complies with the requirements in respect of which the enforcement direction was given.

(6)

Where a final breach of directions enforcement notice includes provision under subsection (5) that varies an enforcement direction or specifies other directions, the notice must (in addition to the requirements under subsection (4)) also state that the respondent has a right to appeal against the notice and the main details of that right.

(7)

The CMA may publish a final breach of directions enforcement notice in such manner, and to such extent, as the CMA considers appropriate.

193Monetary penalties under section 192: amount

(1)

This section applies in relation to a requirement imposed on the respondent to pay a monetary penalty under a final breach of directions enforcement notice.

(2)

The amount of the penalty must be—

(a)

a fixed amount,

(b)

an amount calculated by reference to a daily rate, or

(c)

a combination of a fixed amount and an amount calculated by reference to a daily rate.

(3)

The penalty imposed on a person must not exceed—

(a)

in the case of a fixed amount, £150,000 or, if higher, 5% of the total value of the turnover (if any) of the respondent;

(b)

in the case of an amount calculated by reference to a daily rate, for each day £15,000 or, if higher, 5% of the total value of the daily turnover (if any) of the respondent;

(c)

in the case of a fixed amount and an amount calculated by reference to a daily rate, such fixed amount and such amount per day.

(4)

In imposing a penalty by reference to a daily rate—

(a)

no account is to be taken of any days before the date on which the provisional breach of directions enforcement notice was given to the respondent, and

(b)

unless the CMA determines an earlier date, the amount payable ceases to accumulate on the day on which the relevant directions are fully complied with.

(5)

In subsection (4)(b) the “relevant directions” are—

(a)

the enforcement direction mentioned in section 192(1)(a) (if not revoked under section 192(5)(a));

(b)

any further directions specified under section 192(5)(b).

194Powers of court to enforce directions

(1)

This section applies where the CMA considers that a person (“the respondent”) has failed to comply with—

(a)

an enforcement direction, or

(b)

a direction given in a final breach of directions enforcement notice under section 192(5)(b).

(2)

The CMA may make an application to the appropriate court under this section.

(3)

If on an application under subsection (2) the court finds that the respondent has failed to comply with the direction concerned, the court may make an order imposing such requirements on the respondent as the court considers appropriate for the purpose of remedying the failure.

(4)

An order under this section may provide for all of the costs or expenses of, and incidental to, the application for the order to be met by the respondent or any officer of a person that is responsible for the respondent’s failure to comply with the direction.

(5)

Nothing in this section limits the powers of the court to make orders under Chapter 3 or otherwise (and an application under this section may be combined with an application under that Chapter for a consumer protection order).

(6)

The following provisions of Chapter 3 apply to an order under this section as if the order were a consumer protection order—

(a)

section 173 (appropriate court);

(b)

section 174 (effect of orders in other parts of the United Kingdom);

(c)

section 178 (substantiation of claims).

195Substantiation of claims

(1)

This section applies where—

(a)

the CMA gives a provisional notice under this Chapter to a person (“the respondent”) in respect of a relevant infringement involving a contravention of Chapter 1 of Part 4 (protection from unfair trading), and

(b)

the respondent makes representations to the CMA in response to that notice.

(2)

The CMA may, for the purpose of considering the representations, require the respondent to provide evidence as to the accuracy of any factual claim made as part of a commercial practice of the respondent.

(3)

The CMA may determine that a factual claim of the respondent is inaccurate if—

(a)

the respondent fails to provide evidence of the accuracy of the claim in response to a requirement imposed under subsection (2), or

(b)

the CMA considers that any such evidence that is provided is inadequate.

(4)

In this section “provisional notice” means—

(a)

a provisional infringement notice,

(b)

a provisional breach of undertakings enforcement notice, or

(c)

a provisional breach of directions enforcement notice.

196Variation or revocation of directions

(1)

This section applies where the CMA proposes to—

(a)

make a material variation of an enforcement direction given to a person (“the respondent”), or

(b)

revoke any such direction.

(2)

Before taking the proposed action mentioned in subsection (1) the CMA must—

(a)

give notice to the respondent under subsection (3), and

(b)

consider any representations made in accordance with the notice.

(3)

A notice under this subsection must state—

(a)

the fact that CMA is proposing to act as mentioned in subsection (1),

(b)

the reasons for doing so, and

(c)

the means by which, and the time by which, representations may be made in relation to the proposed variation or revocation.

(4)

If after considering any representations made in accordance with a notice under subsection (3) the CMA decides to take the action mentioned in subsection (1), the CMA must give notice to the respondent of that decision.

(5)

The reference in subsection (1)(a) to a material variation is a reference to any variation that the CMA considers to be material in any respect.

(6)

In this sectionenforcement direction” includes a direction given in a notice under section 192(5)(b).

False or misleading information

197Provisional false information enforcement notice

(1)

This section applies if—

(a)

the CMA has reasonable grounds to believe that a person (“the respondent”) has, without reasonable excuse, provided information to the CMA that is materially false or misleading, and

(b)

the information was provided in connection with the carrying out by the CMA of a direct enforcement function.

(2)

The CMA may give to the respondent a notice under this section (a “provisional false information enforcement notice”).

(3)

A provisional false information enforcement notice must—

(a)

set out the grounds on which it is given;

(b)

state that the CMA is considering imposing a monetary penalty;

(c)

state the proposed amount of the penalty;

(d)

state any further factors (in addition to those provided under paragraph (a)) which the CMA considers justify the imposition of the proposed penalty and its amount;

(e)

invite the respondent to make representations to the CMA about the giving of the notice;

(f)

specify the means by which, and the time by which, such representations must be made.

(4)

The means specified under subsection (3)(f) for making representations must include arrangements for them to be made orally if the respondent chooses to make representations in that way.

(5)

In this Partdirect enforcement function” means—

(a)

a function of the CMA under this Chapter, or

(b)

a function of the CMA under paragraph 16B or 16C of Schedule 5 to CRA 2015.

198Final false information enforcement notice

(1)

This section applies where—

(a)

the CMA has given to the respondent a provisional false information enforcement notice under section 197 in connection with the provision of information,

(b)

the time for the respondent to make representations to the CMA in accordance with the notice has expired, and

(c)

after considering such representations (if any), the CMA is satisfied that—

(i)

the information mentioned in paragraph (a) is materially false or misleading, and

(ii)

the respondent provided the false or misleading information without reasonable excuse.

(2)

The CMA may give to the respondent a notice under this section (“a final false information enforcement notice”).

(3)

A final false information enforcement notice is a notice that imposes on the respondent a requirement to pay a monetary penalty.

(4)

The amount of the penalty must be a fixed amount not exceeding £30,000 or, if higher, 1% of the total value of the turnover (if any) of the respondent.

(5)

A final false information enforcement notice must—

(a)

set out the grounds on which it is given;

(b)

state any further factors (in addition to those provided under paragraph (a)) which the CMA considers justify the giving of the notice;

(c)

specify the monetary penalty information (see section 203).

(6)

The CMA may publish a final false information enforcement notice in such manner, and to such extent, as the CMA considers appropriate.

Miscellaneous and appeals

199Statement of policy in relation to monetary penalties

(1)

The CMA must prepare and publish a statement of policy in relation to the exercise of powers to impose a monetary penalty under this Chapter.

(2)

The statement must include a statement about the considerations relevant to the determination of—

(a)

whether to impose a penalty under this Chapter, and

(b)

the nature and amount of any such penalty.

(3)

The CMA may revise its statement of policy and, where it does so, must publish the revised statement.

(4)

In preparing or revising its statement of policy the CMA must consult—

(a)

the Secretary of State, and

(b)

such other persons as the CMA considers appropriate.

(5)

A statement of policy, or revised statement, may not be published under this section without the approval of the Secretary of State.

(6)

Subsection (7) applies where the CMA proposes to impose under this Chapter a monetary penalty on a person.

(7)

The CMA must have regard to the statement of policy most recently published under this section at the time of the act or omission giving rise to the penalty in deciding—

(a)

whether to impose the penalty, and

(b)

if so, the nature and amount of the penalty.

200Interconnected bodies corporate

(1)

This section applies where—

(a)

the CMA gives to a body corporate (“the respondent”) a final notice, and

(b)

the interconnection condition applies in relation to the respondent.

(2)

The interconnection condition applies in relation to the respondent if—

(a)

at the time the final notice is given, the respondent is a member of a group of interconnected bodies corporate,

(b)

at any time when requirements imposed by the final notice remain in force, the respondent becomes a member of a group of interconnected bodies corporate, or

(c)

at any time when requirements imposed by the final notice remain in force, a group of interconnected bodies corporate of which the respondent is a member is increased by the addition of one or more further members.

(3)

The notice may include provision for the requirements (or any particular requirements) imposed by the final notice on the respondent also to be binding upon all other members of the group (in addition to the respondent), as if each of them were the respondent.

(4)

Provision may be included in a notice under subsection (3) only if the CMA considers it just, reasonable and proportionate to include that provision.

(5)

A group of interconnected bodies corporate is a group consisting of two or more bodies corporate all of whom are interconnected with each other.

(6)

Any two bodies corporate are interconnected—

(a)

if one of them is a subsidiary of the other, or

(b)

if both of them are subsidiaries of the same body corporate.

(7)

Where a final notice includes provision under subsection (3), the notice must also be given to any other member of the respondent’s group in relation to which the requirements imposed by the notice are to be binding.

(8)

In this section “final notice” means—

(a)

a final infringement notice,

(b)

an online interface notice, or

(c)

a final breach of directions enforcement notice.

201Record-keeping and reporting requirements

(1)

The CMA must keep a record of—

(a)

undertakings it has accepted and enforcement directions it has given, and

(b)

reviews it has carried out in relation to the effectiveness of such undertakings and directions.

(2)

If requested to do so by the Secretary of State, the CMA must prepare a report on—

(a)

the effectiveness of undertakings and enforcement directions, and

(b)

the number and outcome of appeals brought under section 202.

(3)

The CMA must—

(a)

provide to the Secretary of State a report prepared under this section, and

(b)

publish the report in such manner as the CMA considers appropriate.

(4)

In this section

(a)

undertakings” means undertakings given under section 185;

(b)

enforcement directions” includes directions given in a notice under section 192(5)(b).

202Appeals

(1)

A person to whom a relevant notice is given may appeal to the appropriate appeal court against—

(a)

a decision to impose a monetary penalty by virtue of the notice,

(b)

the nature or amount of any such penalty, or

(c)

the giving of directions by virtue of the notice.

(2)

The grounds for an appeal under subsection (1)(a) or (b) are that—

(a)

the decision to impose a monetary penalty was based on an error of fact,

(b)

the decision was wrong in law,

(c)

the amount of the penalty is unreasonable, or

(d)

the decision was unreasonable or wrong for any other reason.

(3)

The grounds for an appeal under subsection (1)(c) are that—

(a)

the decision to give the directions was based on an error of fact,

(b)

the decision was wrong in law,

(c)

the nature of the directions is unreasonable, or

(d)

the decision was unreasonable or wrong for any other reason.

(4)

On an appeal under this section the appropriate appeal court may quash, confirm or vary the relevant notice.

(5)

Except in the case of an appeal relating to a final false information enforcement notice, in addition to the powers conferred by subsection (4) the appropriate appeal court may also remit any matter that is the subject of the appeal to the CMA.

(6)

An appeal under this section must be brought before the end of the applicable period beginning with the day on which the relevant notice was given to the person seeking to bring the appeal.

(7)

The appropriate appeal court may extend the applicable period for bringing an appeal.

(8)

Where an appeal is brought in respect of—

(a)

a requirement to pay a monetary penalty, or

(b)

a requirement to pay compensation under directions imposing enhanced consumer measures,

the penalty or compensation is not required to be paid until after the appeal is determined, withdrawn or otherwise dealt with.

(9)

In this section

applicable period” means—

(a)

in relation to a final false information enforcement notice, the period of 28 days;

(b)

in relation to any other relevant notice, the period of 60 days;

appropriate appeal court” means—

(a)

in relation to England and Wales or Northern Ireland, the High Court;

(b)

in relation to Scotland, the Outer House of the Court of Session;

relevant notice” means—

(a)

a final infringement notice,

(b)

an online interface notice,

(c)

a final breach of undertakings enforcement notice,

(d)

a final breach of directions enforcement notice, or

(e)

a final false information enforcement notice.