As a digital business, we pride ourselves on speedy online responses to customer queries. Our team is available 09.30 – 4pm on normal work days, and we aim to respond to email within a few hours at most. We also hang out on Twitter and Facebook, so feel free to say hello anytime.

Do you need to chat?

We might be online during the day, click the button on the bottom right of the screen – if we are not here you can send a message and we will get back to you later.

Can I call you?

We do have a phone number! However, almost all queries can be resolved more speedily via email, this means we can devote resources to creating great content, and keeping the subscription price low. If we need to speak to you, then, of course, we will.

Do you answer legal queries?

We offer a complimentary legal assistance service to subscribers – please include your username with the request. Due to the volume of emails, we are not able to assist non-subscribers.