As a digital business, we pride ourselves on speedy online responses to customer queries. Our team is available 10.00 – 4pm during normal work days, and we aim to respond to email within a few hours at most.
Christmas 2025: We will be closed from 1.00pm on the 22nd of December 2025 and reopen at 10.00am on the 5th of January 2026. We will be monitoring emails during this period but response times will likely be longer.
Legal Questions from subscribers
Subscribers should use the CrimeLineAssist option on the menu above, this ensures it is directed to the correct team and handled using an encrypted platform. If you submit a legal query in any other way it will not be answered and you will be referred back to CrimeLineAssist, this will delay any response. We cannot assist non-subscribers.
User guide
Our user-guide deals with around 90% of the questions that we are asked, take a look!
Email Us
You can contact us here.